Street Crisis Response Specialist

The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing.

This Street Crisis Response Specialist role will be assigned to the Street Crisis Reponse Team and is comparable to an Outreach Specialist Level 3 role.

Working with community paramedics and EMTs from the San Francisco Fire Department (SFFD) and responding to 911 and 311 service calls, Street Crisis Specialists will be dispatched to focus on a range of calls from overdose medical emergencies and acute behavioral health crisis to less immediate calls and well-being checks that require immediate attention.

The team will perform medical, behavioral, and social needs assessments, render immediate aid if needed, and will be able to offer meaningful connections to services and housing.

The team will be deployed in an SFFD vehicle and have the ability to provide transportation services to individuals who might need that as part of the engagement

The work schedule is a 10-hour shifts, 4 days a week.

The operations for this project are 24-hour days, 7 days a week.

Exact shift hours and days assigned are TBD.

ESSENTIAL FUNCTIONS


* Respond to 911 and 311 calls from the community, reducing SFPD response with a focus on well-being checks and situations that require immediate attention, such as an acute behavioral health crisis.


* Perform wellness checks, assess risk, provide support, and referrals for needed services.

This may include crisis intervention, and engaging emergency medical or mental health systems.


* Engage individuals and assess needs (eg, medical, mental health, substance use, shelter, food access, benefits, and other issues).

Follow up with clients to support linkage, as needed.


* Advocate and collaborate with service providers to facilitate access to care with the goal of stabilization.


* Respond to requests from San Francisco Fire Department (SFFD) to help individuals found at-risk in places not meant for human habitation.


* Work collaboratively as part of a dynamic and diverse team, which includes clear communication, flexibility, and humility.


* Work in close collaboration with the DPH Medical Team (eg, Street Medicine, Shelter Health, Behavioral Health) to link people experiencing homelessness to transitional primary care.


* Maintain professional and positive relationships with other service providers, community groups, and the neighborhood.


* Must demonstrate ability to work anywhere in San Francisco and work with clients of various backgrounds.


* Must attend scheduled clinical and administrative supervision, to discuss client care, service delivery, and clinical and professional development.


* Use assigned communication devices to appropriately and professionally communicate with team members and other service providers.


* Proficient in web-based technologies to loo...