Housing Manager

Housing Manager

Cumbria - Whitehaven & surrounding areas.

Permanent – 2 Full time positions (37.5 hpw) and 1 part time (18 hpw)

Salary £32,000 to £38,000 pa [pro rata] depending on skills, experience and qualifications.

Also, great benefits including Health Cash Plan

Home, a place where you belong

We have three fantastic opportunities for Housing Managers to join Home Groups awesome housing team in Whitehaven and the surrounding areas.

As our Housing Manager you’ll be the face-to-face customer support to our communities.

This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.

You’ll go home at the end of the day knowing you’ve made a difference in our customers’ lives!

Typical day as a Housing Manager


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.  


* You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.

This will help us to improve our local neighbourhoods. 


* Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.


* Managing our voids process including liaising with local authorities.


* Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. 

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

About You  


* Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too!  


* Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude


* Passionate about delivering excellent customer service and have a genuine desire to help your customers.


* This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.


* Confident working with external partners and stakeholders such as local authorities, MP’s etc


* Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.

You’ll join our team, who come from different walks of lif...