GSOC Supervisor

The GSOC Supervisor, assigned to one of Pinkerton's largest global clients, leads the day-to-day activities of assigned shifts within the client's alarm monitoring centre.

The Supervisor is responsible for line-level supervision of up to ten Operators, ensures that all positions are staffed with qualified personnel and operations are conducted within established policies and procedures.

Essential Functions:

1.

Represent Pinkerton's core values of integrity, vigilance, and excellence.
2.

Receive shift pass-down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance.
3.

Maintain situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally.
4.

Draft and send emergency mass notifications and other crisis communications.
5.

Ensure that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents in a timely manner.
6.

Assist the client's security personnel with the development and/or revision of security operation centre processes, protocols, and systems.
7.

Identify and route security concerns for resolution regarding physical security alarms.
8.

Provide back-up support and on-call functions, as needed.
9.

Oversee quality control and oversight for all production, support, and staffing functions in conjunction with BAC Operations Manager.
10.

Directly assist in developing and maturing the capabilities of the BAC including support for operations and the intelligence/analytics areas.
11.

Supervise the maintenance and deployment of a BAC knowledge management dashboard.
12.

Partner with Operations Manager to identify process and quality improvements.
13.

Represent the BAC in meetings with client personnel.
14.

Triage and manage incidents of workplace violence or other associate misconduct.
15.

Develop and execute training for the Operators in all control room functions and conduct training exercises with the field leadership team.
16.

All other duties, as assigned.

Education, Experience, and Certifications:

Graduate with at least five years of experience in BMS, command centre, and/or security operations including dispatch duties within a Supervisor role.

Pinkerton is an inclusive employer that seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:



* Effective instructional, written, and verbal communication skills.


* Customer service skills.


* Knowledge of security systems for access control, CCTV systems, badging systems, and alarm monitoring systems.


* Knowledge of research and analysis processes.


* Able to multitask in a fast-paced, and at times stressed work environment.


* Comfortable with a high-tech work environment and constant learning of new tools and innovations.


* Self-motivated, curious, ...