Ops Support Specialist - Salt Lake City

Company

Federal Reserve Bank of San Francisco

We are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans.

We are a community-engaged bank, and are committed to understanding and serving the vibrant, expansive communities of the Twelfth District.

That means we seek and appreciate new perspectives.

We respect people for what they do and for who they are.

We build opportunities to learn and grow.

When you join the SF Fed, you become part of a diverse team united in its purpose to promote an economy that works for everyone.

We empower our people to balance their life and work responsibilities.

The Salt Lake City Branch currently has an excellent Ops Support Specialist opportunity in its Cash operations.

The Ops Cash Support Specialist will have day-to-day responsibilities in the Cash Services function with a focus on departmental balancing and operations support.

To be successful in this role, you must have excellent oral and written communication skills, demonstrate leadership, produce quality deliverables, be able to take direction and work independently, and be able to manage your workload to meet department settlement and project timelines.

This role is a critical component to our team’s success.

It requires sound judgment, an eye for accuracy, and a strong compliance mindset to ensure adherence to operational standards set forth by the Federal Reserve System.

A successful candidate will have the ability to juggle multiple projects and initiatives simultaneously and to communicate effectively with Cash management and anticipate their needs.

If you have strong communication, analytical, attention to detail, technical, and problem-solving skills we would like to speak with you!

Location: Federal Reserve Bank – Salt Lake City Branch (100% on-site)
​120 South State Street
Salt Lake City, UT 84111

Work Schedule:

Monday to Friday with shift start times at either 6:00am, 6:30am, or 8:00am.

(6:00am-3:00pm, 6:30am-3:30pm, 8:00am-5:00pm)

Key responsibilities include but are not limited to:


* Maintain thorough procedural knowledge of specific areas of assignment and maintain proficiency with software and business applications that are needed to support Cash operations


* Utilize multiple systems in conjunction with standard office processes (i.e.

ECM, FedLine, USSS, US Mint)


* Work with Customer Support to resolve inquiries


* Initiate and maintain strong customer service relations with armored carriers, financial institutions, third-parties, and other FRB departments and offices


* Assist with department’s records management and ensure Cash Admin documentation is accurate, neat, orderly, and legible


* Complete Department Accounting Entries


* Complete Daily, Weekly and Monthly Reports


* Assist with management of coin activities including mint shipments, coin terminal...