Senior Vice President, End-User Services & System Solutions

Company

Federal Reserve Bank of Richmond

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems.

We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future. 

The Federal Reserve System’s Information Technology organization (System IT) is a nationwide team that encompasses all IT functions and resources across the Fed.

Together, we deliver technology solutions and services to support our 12 Reserve Banks, their associated Business Lines and the important mission of promoting a strong economy and a stable financial system.

We have team members located in Atlanta, Chicago, Dallas, New York, Richmond, San Francisco, and many more locations across the country. 

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.

In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more.

All brought together in a flexible work environment where you can truly find balance. 

About the Opportunity

The Senior Vice President (SVP), End User Services and System Solutions reports to the Executive Vice President, Chief Client Services Officer (EVP CCSO) and has executive oversight of several customer and business-facing functions for an end user services organization shaping the digital workplace experience and technology of more than 20,000 employees across the Federal Reserve System (FRS).

Additionally, this role oversees our System Solutions function, which includes Agile and Product Delivery (APD) and System Tooling.

This leader will also play a pivotal role in shaping the Marketing, Communications, and User Experience function.

The leader will serve as one of the trusted partners to the System IT CIO and other key leaders across the FRS. 

What You Will Do:


* Provide strategic leadership for all End User Services and System Solutions functions.

Develop trust-based relationships with business partners to fully understand their digital solutions needs, new technology, and infrastructure affordability.

Uses diplomacy and relationships to advance results.  


* Serve as a thought-leader in cross-district leadership and effectively cultivate relationships with all Banks across the FRS. 


* Serve as a culture-setter that ensures alignment of operating model, talent, and strategy to deliver innovative and trustworthy solutions to our partners.  


* Balance innovation with secure and reliable service for our em...