Parts Manager

Key Objectives:


* Enhance Customer Satisfaction: Build a strong customer-centric environment for retail customers as well as the sales and service departments


* Achieve Goals: Forecast, Monitor, and analyze goals to measure success and adjust strategies as needed


* Build a High Performing Team: Hire, train, coach, and hold accountability to all parts employees with emphasis your successors


* Maintain a Healthy Inventory: Balance different areas of the business and their parts needs while maintaining cost control through inventory data


* Maximize Profitability: Drive profitability through increased sales, gross profit, P&L management, and monthly inventory counts


* Team Collaboration: Lead a cross functional team that aligns with revolutionizing the customer experience while maintaining a healthy team environment

Responsibilities:


* Balanced Inventory: Introduce and identify new parts for stock inventory, while retiring non selling parts, and maintaining appropriate inventory turn evaluations


* Inventory Control: Conduct regular cycle counts for consistent up-to-date inventory and bin accuracy, to avoid policy and obsolete parts


* Customer Satisfaction: Be able to handle customer situations appropriately and to take great care of them, while balancing financials in the Parts Department


* Accountability: Be prepared to attend dealership and department meetings with solution-oriented information


* Market Growth: Increase sales by analyzing industry trends, customer preferences, and competitor strategies


* Employee Management: Create a Parts Department that focuses on acquiring top talent, constant training, and regular accountability for performance

 Competencies and Skills:


* Parts Management Experience: Experience managing a high-volume retail department in the RV, automotive, marine, or power sports industry is strongly preferred


* Organization: Success with evaluating the layout and structure of a retail department with the ability to adapt as needed


* Communication: Excellent communication skills with experience explaining parts and installed accessory options, building rapport with customers, and collaborating with team members


* Critical Thinking: Ability to manage complex and multi-layer situations with positive outcomes


* Education: Bachelor’s degree or relevant work experience a plus


* Detail Oriented: Ability to be thorough, organized, and precise


* Process Driven:  Proven experience with following and adapting to a process, while holding the team accountable to results 

Expected Results:


* Customer Satisfaction: Deliver a 90%+ customer satisfaction rating and NPS score above 70% by always being customer centric


* Inventory Turns: Maintain 4 inventory turns or higher


* Policy: Achieve a less then 2% write-off from cycle counts and year-end inventory


* Lowered RECT: Year-over-year improvement of the time an RV is in...