Manager of Community Outreach & Education (Berks Area Agency of Aging)

POSITION SUMMARY:

Responsible for managing and overseeing community outreach services and the Agency’s Ombudsman program.

This position is responsible for all aspects of the agency’s outreach and promotion programs, including the development of promotional materials, presentations, advocacy, resource development, and education.

POSITION RESPONSIBILITIES:

Essential Functions

The duties and responsibilities of this position include, but are not necessarily limited to:


* Acquire and maintain certification as a long-term care ombudsman. This position may take on Ombudsman duties as necessary.


* Provide clinical supervision, training, and programmatic oversight to the Agency  Ombudsman.


* Develop procedures and guidelines for the overall operation of the Ombudsman program, ensuring alignment with the state long-term care Ombudsman program requirements. 


* Review and analyze case records for completeness and adherence to established standards.


* Continuously evaluate and monitor the performance of individual unit employees and the overall unit, identifying strengths and problems while determining the need for training.


* Coordinate and plan the Agency’s outreach efforts to the community, including agency special projects. 


* Coordinate, plan, and manage the design and distribution of all Agency Promotional Materials.


* Collaborate with other community partners to increase volunteer program development, promote education of aging services, coordinate training programs, and develop the Ombudsman, Foster Grandparent, and other volunteer programs.


* Represent the Agency in varied media outlets and at in-person events. 


* Support the development of Agency promotion plans and efforts. 


* Responsible for the management of the Health & Wellness program in Berks County through program administration and oversight of a contractor to carry out the program in the community. 


* Complete the required annual state reports in assigned program areas.


* Obtain and maintain annual certifications in evidence-based health and wellness programs. 


* Conduct a supervisory review of all community-based Functional Eligibility Determination (FED) assessments submitted by assessors.


* Participate in case conferences, as required, with appropriate staff as well as external agencies, providers, consumers, and/or families to ensure service delivery to consumers.


* Convene unit meetings on a regular basis and participate in agency meetings as required.


* Manage the PA Link to Aging & Disability Resources – Person-Centered Counseling Program.


* Participate in orientation and training, in-service as assigned, and attend regularly scheduled management, team, and staff meetings.


* Provide routine backup to other supervisors within the agency.


* Determine and apply an ethical and professional framework of responsible areas.


* Adhere to all policies, l...