Senior Air Freight Import Customer Operations Specialist

We have an exciting opportunity for a full-time Senior Air Freight Import Customer Operations Specialist who has recently become available.

This role is in our Airfreight Team in our (Perth International Airport) office.

About Us

DHL is the leading global brand in the logistics industry.

Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.

With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as "The logistics company for the world".

Overall Role Purpose:

As a Senior Airfreight Import Customer Operation Specialist, you will work closely with the Air Freight Import Forwarding Manager and have experience in the below daily responsibilities:


* Acts as key contact for allocated customers (AFR)


* Accepts and processes orders for handover to Operations


* Stays informed on shipment and exception status for allocated customers


* Proactively informs customer on shipment status and exceptions


* Provides spot quotations and performs up-and cross-selling on inbound customer calls


* Pass leads onto our Sales department


* Handles customer inquiries


* Handles customer requests regarding Go Green topics


* Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions


* Acts as first contact point for customer claims for notification and reception of claims and respective document collection


* Billing of Air Freight Customs shipments, accurately and timely

Accountabilities

Customer, Other Stakeholder & Process


* Possesses the expertise of billing processes in used accounting system and any external system interfaced to main billing system.


*  Supports compliance to policies, procedures and SOPs for Billing process


* Informs and escalates timely if necessary any issues in billing process


* Analyzes process and system problems and makes effective recommendations and process all information with strict attention to accuracy


* Works closely with other teams to ensure open lines of communication are maintained and effective customer requests are resolved


* Knows all customer billing requirements and maintains close contact with the customer


* Works closely with other teams to ensure open lines of communication are maintained.


* Runs billing programs (automatic or manual interfaces from CW1 and/or external systems) to ensure all services are taxed and invoices (single or bulk) produced ...