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Pharmacy Network Advisor (Centene) - Express Scripts - Hybrid

POSITION SUMMARY:

The Pharmacy Network Advisor is responsible for initiating maintenance and strategy solutions for all Centene lines of business, including Medicaid, Medicare, and Healthcare Marketplace/Exchange.

Responsible for the planning, internal coordination, maintenance, and communication of pharmacy network activities and performance for line of business initiatives while maintaining key client relationships.

Utilize technology, tools, processes and resources to anticipate and exceed client needs and expectations.

Collaborate with internal business partners on client activity, expectations, and service needs.

ESSENTIAL FUNCTIONS:


* Manage day to day client relationships through comprehensive knowledge of client's Network contractual and regulatory requirements.


* Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services.


* Responsible for timely and accurate management and execution of all client Network requests, including Network changes, error corrections, new setups and escalated issues.


* Lead client resolution/escalation of client network issues as well as custom technology projects or strategies.


* Support ongoing collaborative efforts with external partners and their consultants to conduct off-site meetings and recurring webcasts as appropriate.


* Champion internal advocacy for client service.

Member experience.


* Support Risk Management for client performance guarantees.

IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:


* Bachelor's degree in related field or 8+ years of relative account management experience


* Experience working in the regulated markets space


* Excellent PC skills including Microsoft Office and Internet experience


* Excellent verbal and written communication and presentation skills


* Strong analytical and problem-solving skills


* Strong focus on client satisfaction and client retention results


* Demonstrated ability managing projects, utilizing proven project management processes


* Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency


* Ability to travel overnight up to 10%

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 94,700 - 157,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure.

That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Starting on day one of your employment, you'll be offered s...




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