Senior Site Reliability Analyst

Company

Federal Reserve Bank of St.

Louis

Reporting directly to the operations manager, the analyst works closely with a dedicated team comprised of operational support staff, developers, testers, business analysts, product owners, and scrum masters to prioritize, refine, and deliver quality solutions for the Central Accounting Reporting business line.

The analyst will primarily support the CARS application.

This application is responsible for supporting accounting and financial reporting from federal program agencies and is used to create the Monthly Treasury Statement (MTS), and the annual Combined Statement (CS) reports.

Interacts with Site Reliability Engineers (SREs), Site Reliability Analysts, and application operational staff to provide application technical support for Cloud based technology solutions, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of standard maintenance procedures.

Consult with developers on issues related to software development and work with architects to define server configuration settings; lead the migration of code through staging environments to production and provide assistance to software quality assurance technicians during system acceptance testing.

Responsibilities


* Provide technical support for business operations and application development lifecycle to ensure application availability in all environments.


* Integrate agile approach to application support that helps build, test, deploy, and monitor applications with speed, quality, and control. 


* Troubleshoot complex system issues and prepare customer communications to include ongoing status updates, business impact and root cause analyses to comply with service level agreement (SLA).


* Leads planning efforts and communicates maintenance activities, or downtime.Produce technical documentation and standard operating procedures relevant to the business line(s).


* Manage request, incident, change activities (scheduling, approvals, customer communications, changes tickets, documentation, etc.).


* Ensure application maintains operational processes to support security, audit and business continuity compliance.


* Participate in on-call rotation (24x7) and application health checks that are shared amongst all team members.

Qualifications


* (B.A., B.S.

or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science, Information Systems or related fields of study 


* At least 5 years' relevant experience


* AWS Associate or Professional level certification or commensurate work experience


* Experience implementing and maintaining Cloud based application monitoring tools.


* Understand and can trace transaction, batch, and file processing flows.


* In-depth knowledge and ability to execute and write ad-hoc database scripts, strongly preferred


* Strong technical skills with the ...