Product Support General Manager

Harnish Group Inc. is the Caterpillar Dealer in central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska.

Our Member Companies are N C Machinery Co., N C The Cat Rental Store, N C Power Systems Co., Tractor & Equipment Co., T&E The Cat Rental Store, and SITECH Northwest Inc., representing Caterpillar, and other manufacturers.

We are a family owned and managed company with 1,225 employees.

Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence. 

 We have an opening for a Product Support General Manager, a member of our leadership team in the Washington machinery group and reports to the Vice President.

This position will lead a group of employees and will be responsible for the following:

 Business Management:


* This position will drive, grow and support the machinery Parts and Services business of our Caterpillar products.


* Responsible for managing P&L, conducting operational performance reporting and recommending profit and service improvements. 


* We are looking for an experienced, service-focused leader who can deliver exceptional service in order to meet aggressive targeted sales growths for Parts and Service in the Washington territory.


* This is an important role in our business that requires ongoing market development and analysis of our territory in order to provide our Service department with a range of business solutions for our customers to achieve maximum reliability by utilizing premium Caterpillar Parts and Service.


* Formulate business plans, programs, manage budgets, and identify business and employee needs, ongoing product problems, department processes, business systems or changes in product procedures or services.


* It will be important to ensure alignment of the Parts and Service teams with Caterpillar and Harnish Group.

 

People Management:


* Effectively lead the Parts & Service teams in multiple locations throughout the Washington region.


* Demonstrated experience for building high performing teams through technical and business training and mentoring.


* Ability to identify and build performance plans for staff for ensuring optimum performance.


* Demonstrated experience and strong interpersonal skills in managing diverse groups, motivating and developing employees, setting clear goals, and providing direct, current, and constructive feedback (positive and corrective).

 

Personal Attributes, Experience, and Education:


* Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.


* Minimum of ten years’ experience is preferred or the equivalent of undergraduate school and 5 years’ experience with Caterpillar preferred.

College degree in business or related discipline preferred.


* Able to represent the company...