Staff Development Specialist

Salary Range: $30.54-$44.05 per hour

SUMMARY

The Department of Health Services (DHS) Housing for Health (HFH) and Office of Diversion and Reentry (ODR) programs are a cohesive team of clinicians, community advocates, program administrators, and other professionals who collaborate with multiple County departments, community-based service providers, cities, and other partners to provide housing and critical services to People Experiencing Homelessness (PEH) and those who have previously experienced homelessness.

HFH works to meet the needs of people with complex health and behavioral health conditions.

ODR provides county-wide criminal justice diversion for individuals with mental and/or substance use disorders, places them in housing and provides case management and physical and behavioral health care.

Our organization follows a hybrid work structure where employees work both remotely and from the office, as needed.  

The Staff Development Specialist designs, develops, implements, and evaluates training for the Comprehensive Health Accompaniment and Management Platform (CHAMP).

CHAMP is used by hundreds of community service providers for managing housing, benefits advocacy, case management and other services.

This position provides training to internal and external CHAMP users and collaborates with stakeholders to analyze training needs, determine learning outcomes, gather content, and recommend the most appropriate training modalities.

The person to be selected in this position is committed to quality training, experienced in IT/software systems training, possesses excellent presentation and facilitation skills and the ability to create engaging learning experiences.

ESSENTIAL FUNCTIONS


* Serve as the subject matter on CHAMP functionalities and provide ongoing training support for program leads.


* Develop and collaborate on content outlines with subject matter experts and stakeholders.


* Create training solutions that simplify complex process and technological concepts.


* Provide training through various modalities (webinar, live instructor-led, blended training)


* Survey participants to assess training effectiveness and adjust strategies accordingly.


* Continuously assess training needs and develop suitable strategies.


* Develop accessible training materials (course outlines, instructional materials, and training aids).


* Update training materials based on feedback, support tickets, and system updates.


* Recommend and optimize training processes to upper management.


* Coach peers conducting CHAMP training.


* Assist in identifying and developing internal policies and procedures related to CHAMP training.


* Maintain a training and documents library.


* Participate in IT meetings to understand system enhancements and consider training needs.


* Test new system enhancements and participate in user acceptance tests (UATs).


* Provide exceptional technical and customer s...