Assistant Manager, Palo Alto

The Team:

The Hermès Palo Alto Boutique opened in 2018 and focuses on providing extraordinary service to clients as a part of the Western Region.

This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Assistant Manager is responsible for partnering with the Managing Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff.

All other duties as assigned by the supervisor.

About the Role:


* Daily supervision of staff (coaching, training and assistance in achieving sales objectives).


* Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team members embody the Hermès spirit.


* Identifying sales opportunities by weekly review of business by profession, tracking delivery and special orders.

Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique.


* Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Managing Director.


* Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards.


* Ensures policy and procedure is clearly communicated to team and all are actively compliant.


* Monitor E-time and scheduling needs for the staff.

Keep and accurate record of vacation, time and attendance in tandem with HR.


* Organizes seasonal trainings including key profession points, share internal updates, and ensure sales team are integrating into client conversations at point of sale.


* Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.


* Making critical client decisions and runs business during Managing Director's visits to Preview/Podium.

Supervisory Responsibility:


* YES: Supervises Sales Staff

Budget Responsibility:


* YES:
+ Responsible for achieving the sales goal for the year for their specific location.

Also need to ensure the store is profitable and has an accurate inventory that falls within the parameters of the company sets.
+ Responsible for maintaining stock levels in all professions of responsibility, MOS, and sell thru according to Hermès standards.

Decision Making Responsibility:


* YES: Responsible for making decisions that relate to the staff, the client and the running of the store.

In the absence of the Managing Director, the Assistant Manager will step into the role of the Managing Director.

About You:


* 4+ years of retail management experience; prior experience in a luxury environment is p...