Lead Worker

Set Pay Rate: $22.28Shift: 7:30am-4:00pm Monday-Friday The Lead worker manages Inbound and Outbound reviews and processes all inbound/outbound personal property shipments within the 28 central counties of PA for those who are traveling CONUS and OCONUS.

The counselor utilizes and performs duties in DPS, DFAS SmartVoucher, MyPay, MilMove, and HomeSafe systems for processing and investigation of personal property shipments.

The counselor processes and closes out inbound PPM shipments for customers arriving to the office's area of responsibility through DPS and DFAS SmartVoucher.


* Provides quality service to walk ins, appointments, and remote contact customers.

Advises customers about their orders and shipping entitlements for their moves for all branches of service.

Maintains files for accuracy and upkeep.


* Stays up to date with required trainings, certification, and any updates to industry policies regarding personal property and PCS travel.


* Admin duties are assisting the Supervisor in training new staff and maintaining a positive and constructive team spirit among all site staff members.

Assists and addresses all customer questions and concerns which includes explaining claim settlements.


* Counsel customers on the procedures and policies for shipping and receiving personal property including claims procedures.


* Uses DPS and MilMove systems to maintain the queues, review, and process all UB/HHG/PPM/NTS/NTSR shipments.


* Respects confidentiality and carries out all responsibilities in a professional manner with regard to site appearance, customer satisfaction, and compliance with all policies.


* Admin team leader responsibilities include assisting with the training of new employees and standing in for the PM when the PM is absent.

Assists in determining creative and effective ways to disseminate essential information to customers in the office, on campus, and at annual expo events.


* Keeps required job training and certification up to date and properly documented.

Essential Functions:


* Comply with all Agency policies and procedures and follow contract specifications

Secondary Functions:


* Perform other duties and tasks as needed



*Duties, responsibilities, and tasks may change at any time with or without noticePhysical Abilities Needed to Meet Work Demands:


* Ability to stand or walk for long periods of time


* Ability to go up and down stairs


* Ability to reach above the head, bend, kneel, stoop


* Ability to lift, carry, and push up to 25 lbs.

regularly and up to 50 lbs.

as needed


* Ability to work in dusty spaces or adverse weather conditions


* Ability to see details on the floor, above the head, or on surfaces


* Ability to use or learn to use ride on equipment

Job Competencies Needed for Success on the Job:


* Ability to lead and direct others


* Ability to determine accuracy and quality


* Ability to work with limited direct supervision
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