Product Implementation Specialist
Own our Client's Onboarding experience end to end! Use your project management expertise to manage complex treasury product implementations for JPMorganChase Clients from around the world.
As a Product Implementation Analyst within the Commercial Bank, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services.
Partner with client and internal stake holders to help provide a best-in-class experience.
This team generally works with existing clients to upgrade or add new products and services.
This is a great entry point into the Client Onboarding organization.
Job Responsibilities
* Interact with our clients, be the single-point-of-contact responsible for the end-to-end client experience and satisfaction during the in-scope product implementations
* Perform multi-entity, multi-jurisdiction client onboarding and product & service implementations
* Collaborate with the client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of timelines using project management principles and practices
* Own and drive identification, transparency, escalation, and resolution of risks and issues to closure and manage/coordinate client and internal partner communication and status updates
* Utilize creative problem solving and solid decision-making abilities
* Adhere to policy and procedures, and domestic regulatory requirements
* Manage onboarding activities via phone, telepresence, and email; liaise with local Compliance, Legal, and Product where required
Required qualifications, capabilities and skills
* At least 1 year of Client Management experience with a proven capability of applying project management methodology to develop an implementation plan and execute deliverables for complex, strategic change program
* Ability to soundly execute quantitative and qualitative analysis, draw conclusions and present information in a concise and effective manner
* Strong organizational skills both personally and across the working team to meet deadlines in a fast-paced environment, time management, and attention to detail
* Executive presence: able to manage stakeholder expectations at various levels and communicate effectively and clearly (written & verbal form)
* Skilled at anticipating issues, engaging the appropriate stakeholders and driving resolutions/solutions
* Ability to take ownership, manage through complex situations and mobilize internal resources in an ever-changing dynamic client facing environment
* Proficiency in Microsoft Office Suite
Preferred qualifications, capabilities and skills
* Cash Management and Treasury Services product experience and knowledge
* BS / BA degree
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
* Become a part of our many Busi...
- Rate: Not Specified
- Location: Charlotte, US-NC
- Type: Permanent
- Industry: Finance
- Recruiter: JPMorgan Chase Bank, N.A.
- Contact: Not Specified
- Email: to view click here
- Reference: 210561704
- Posted: 2024-09-29 08:33:19 -
- View all Jobs from JPMorgan Chase Bank, N.A.
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