Senior Product Portfolio Operations Associate - Strategy and Business Operations

Take on the challenge of synchronizing efforts across diverse products and interpreting operations data for growth opportunities.

Unleash your potential in a role that lets you shape change initiatives and strategize resource allocation.

You will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

As a Senior Product Portfolio Operations associate in Digital Channels team, you are a significant contributor to your team with a strong knowledge of optimization and integration.

You understand what it takes to bring together all the key elements of a product line and its products to improve coordinated outcomes.

You will work with senior product leadership to solve complex and interesting problems, foster cross-functional collaboration and work streams, and drive operational excellence with our executive communications.

You'll work directly with our product managing directors as a strategic thought partner and help them execute their vision.

This role is a unique opportunity to work across our Digital portfolio to shape the customer experience and socialize our vision and progress with senior stakeholders.

Job responsibilities


* Creates synergies across products to improve delivery against business plans for future.


* Collects key inputs from across products to recommend the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs.


* Calculates metrics for portfolio management operations and analyzes data for areas of opportunity.


* Develops change initiative materials and change timelines.


* Assists in the product-level collection strategy consisting of controls, financials, and resourcing needs.


* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.


* Considers and plans for upstream and downstream implications of new product features on the overall product experience.


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality campaigns across the product development life cycle.


* Writes the requirements, epics, and user stories to support product development.

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise in program management or performance optimization


* Demonstrate ability to implement operational effectiveness...