Senior User Experience Designer

This role is part of JPMorgan Chase's Operations User Experiene team supporting Innovation and Product Strategy.

The Innovation and Product Strategy team inside CCB Operations is in place to solve real problems by bringing the most compelling emerging technologies into our organization.

We do this through a process of discovery, proofs of technology, and end user pilots.

Our goal is to unlock acceleration, value, and best-in-class experiences that position our 30K+ global Operations colleagues to deliver superior services to our employees and our customers.

As an Experience Design Vice President in Innovation and Product Strategy, you will play a pivotal role in shaping the user experience across our products and services.

Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs.

As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility.

Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities


* Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas


* Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.


* Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion


* Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions


* Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in user experience design or similar roles


* Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes


* Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions


* Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making


* Advanced technical literacy, including an advanced understanding of client-sid...