Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Infrastructure Platforms, you will ensure the operational stability, availability.

The Change Management Senior Analyst is responsible for reviewing and analyzing changes and ascertain the level of impact to production.

Understanding of critical data and configuration management to help reduce the risk of technology change.

Evaluate the success of change with an eye on continual improvement and will regularly recommend improved scheduling and avoidance of conflicts; thoughtful implementation planning; quality pre and post validation testing.

Job responsibilities


* Review of changes for quality and understand conflicts and performing required actions.


* Working with Product teams to educate them on change and improve change quality.


* Partner with LOBs to understand key events in the bank and improve scheduling conflicts.


* Improve change quality and reduce admin errors.


* Contribute to continuous process improvement programs.


* Help organize and run Change Approval Board Meetings (CAB).


* Review, approve and recertify pre-approved change templates.


* Support change reporting analytics and measure success through Change related KPI's.

Required qualifications, capabilities, and skills


* Expertise in product and infrastructure support, with a good understanding of core infrastructure technology (i.e., Network, Storage, Compute).


* Ability to execute within a customer-centric environment.


* Expertise in ServiceNow.


* Able to understand the relationship between Change, Incident and Problem as well as Request, to recommend workflows and engagements across the processes.


* Experience with Release and Software Development Life Cycle.


* Excellent verbal and written communication skills.


* Proven ability to work under pressure on multiple work streams within demanding project timeframes.


* Fluent in SharePoint, MS Teams, Jira, Confluence, and Excel.

Preferred qualifications, capabilities, and skills


* Experience with one or more general purpose programming languages and/or automation scripting.


* Working understanding of public cloud.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act.

As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial bank...