Technical Operations II

Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction.

As a Technology Support Sr Specialist in Consumer and Community Banking, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities.

Your role involves troubleshooting hardware, software, and technology issues within the organization.

You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery.

Job responsibilities


* Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures


* Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction


* Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise


* Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues

Required qualifications, capabilities, and skills


* 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks


* Experience with live chat, incident/service request management, and run books for system issue resolution


* Baseline knowledge of operational management and excellence


* Proven ability to balance tasks while documenting outcome


* Experience on Mainframe and/or Tandem platforms


* Experience with Mainframe based applications built with IMS, DB2, VSAM, JCL and MQ Series.


* Proficient in Scheduler software such as CA7, Control-M, Zeke and Autosys.


* Experience and understanding in Mainframe application/Log and performance monitoring with Splunk ,Dynatrace.


* Experience in File transfer software such as Connect: Direct, NDM, SFTP or FTP,

Preferred qualifications, capabilities, and skills


* Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems


* Ability to document issues, procedures, and root cause analysis

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, ex...