Quality Analyst - Quality Assurance

Here is an opportunity to work in a fast paced environment on a team that gets it done and done right!

Check out the specifics of this opportunity........

Job summary

In this position you will be part of the Quality Assurance & Analytics QAA Quality team supporting Consumer Transactions Operations by reviewing, testing, and analyzing processes, data, and completed work for compliance to regulations and other written documentation.

These processes may include customer call handling and a wide variety of transaction and exception processes.

Effective decision making, communication, and collaboration is necessary to advance operational quality through root cause analysis and process improvement.

Job responsibilities


* Identify gaps and recommend system, process, and or procedural improvements


* Complete monitoring on specific process based criteria and apply critical thinking


* Provide systemic quality monitoring and analysis of processes through on-site observations (Process Surveillance)


* Compile data, trending results, and make recommendations to leadership


* Proactively review procedures for updates or enhancements


* Help to maintain quality assurance program and procedure documents


* Prepare and present quality assurance results and opportunities to operations within different types of meetings with a variety of stakeholders

Required qualifications, capabilities, and skills


* Requires excellent verbal, non-verbal, and written communication skills


* Strong interpersonal skills, with ability to collaborate with key stakeholders


* Ability to manage expectations and deliver results


* Self-motivated, proactive, results oriented, problem solving ability


* Demonstrates time management and organizational skills


* Strong Excel, PowerPoint, and Word skills


* High-school diploma or equivalent is required

Preferred qualifications, capabilities, and skills


* Bachelor's degree preferred


* Demonstrated ability to provide effective feedback on identified quality trends, process performance


* Knowledge of quality management best practices, root cause and corrective action, defect elimination


* Provide support for both internal and external audits

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions.

We also off...