Business Support Management Associate

Cash Ops is a global organization within Payments Operations which performs a variety of high value & low value electronic Payment services & Utility functions for a global market of clients.

As a Business Support Management Associate on the Global Cash & Utilities Operations management team, you will be outcome-focused and have a leadership style that fosters teamwork and will need to be comfortable to step into an evolving environment, work across the organization and drive results with urgency and discipline.

You will also effectively manage multiple deliverables simultaneously, with deep execution experience with a demonstrated ability to meet and enforce deadlines.

A need for strong analytical, organizational and collaboration skills with the ability to challenge an organization and understand ways of working.

You will need to be comfortable with ambiguity, rapid pace of change and navigate easily across various businesses and functional areas.



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*No sponsorship or relocation assistance available at this time

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Job Responsibilities


* Drive key business initiatives, assisting in day-to-day activities: creation of objectives & accomplishments; Town hall & offsite planning; Talent reviews; Driving people agenda activities across organization, Strategic planning (Executive Support)


* Create and present periodic non-financial information for business/ governance review with Operations leads, and/or other partners (Business Reporting & Review)


* Develop and Manage internal and external communications including organizational announcements, Newsletters, Videos, and Year-end messaging (Communications)


* Build objectives with Key Results and ensure the organization is measuring what really matters and that metrics are automated in their production and easily accessible.

Drive the design, collection, integrity, and reporting (Metrics)


* Develop and own future plan and strategy for operational support (with supported lead) reflecting business plans over the short to medium term and beyond (Strategy and Planning)


* Manage Business Reviews, Executive Reporting, Leadership Meetings and Offsite/planning other business events (Structural Governance Ownership)


* Help drive Group's People initiatives focused on Diversity, Equity & Inclusion, Recruiting, Manager Excellence, Skills of the Future, and Employee Recognition


* Partner with business to identify areas for improvements and implementing initiatives.


* Lead and drive delivery of the projects with all stakeholder independently including Planning, Tracking and Communicating progress, provide value added analytics, and reporting (scorecards/dashboards and executive level reporting)


* Lead and be the catalyst for change as requirements/priorities shift progress from planning to execution.

Required qualifications, capabilities, and skills:


* 12 or more years banking/financial services experience.


* Strong analytical and organizational skills.
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