Customer Service Representative II (Belmont, NY)

Description & Requirements

Maximus is currently looking for a Customer Service Representative to join our growing team.

This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.

This position is temporarily hybrid, working in the Belmont NY Local Department of Social Services(LDSS/HRA) office.

The work model may change based on company needs to a fully in office role.

What you will receive

• Starting pay: $18.00/ Hour
Work/Life Balance Support - Flexibility tailored to your needs!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching

• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.

- Deliver individual and group outreach presentations to recipients and community members.

- Educate recipients about program offerings and enrollment options.

- Introduce managed care choices to recipients and aid in navigating health care and dental plans.

- Cultivate positive relationships with county staff, state agencies, community groups, and recipients.

- Input data directly into specified internal automated systems following project policies.

- Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.

- Support fellow team members in managing and completing daily tasks.

- Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices

- Assist clients with the enrollment/transfer/disenrollment process

- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients

- C...