Sr. Reporting Manager (Remote - Florida)

Description & Requirements

Maximus is currently hiring for a Sr.

Reporting Manager to support our Florida Healthy Kids team.

This is a remote opportunity open to Florida residents.

The Sr.

Reporting Manager is responsible for overseeing the preparation and distribution of reports within our organization, and collecting, analyzing, and presenting data to our stakeholders.

Essential Duties and Responsibilities:

- Direct the design and implementation of reporting and analysis principles to ensure that proper disciplines, technologies, and best practices for reporting in call center and operations are incorporated.

- Oversee the creation of all reporting functions for the project and ensure that the data reported to the client is accurate and complete.

- Ensuring the delivery of demand forecasts, optimal staff plans to respond to those forecasts and real-time management of staff plans once deployed.

- Work closely with both finance and operations leaders to understand and maintain the financial health of projects through accurate financial forecasts.

- Work collaboratively with Finance, participating in quarterly financial forecasting and other finance-based projects.

- Provide leadership and management to a team of developers and analysts by mentoring them on the proper use of analysis methods, tools, and practices.

- Responsible for ensuring that complex reports and other documents are presented to internal and external stakeholders in a clear and concise manner.

- Collaborate with business process owners, systems management, and reporting staff to create requirements for new reports and ad hoc analysis.

- Collaborate with client in the creation and maintenance of all project reports.

- Work with production Leadership in the Call Center to ensure key performance targets are achieved.

- Monitor and review weekly and monthly metrics for anomalies and trends.

- Review and approve weekly and monthly operational reports and other information in order to conceptualize and define operational problems and improvement opportunities.

- Work with operations and call center management to determine additional reporting needs and then collaborate with staff to produce the new reports.

- - Orchestrate action plans with front-line teams to resolve production process problems.

- Ensure all required documentation is accurate, correctly detailed and kept up-to-date and organized in the appropriate repository.

- Respond to State Action Requests as required.

- Lead the development of strategic and tactical volume forecasts that regularly achieve acceptable levels of variance.

- Ensures that staff levels are projected to be optimal in regard to forecast using established tools and models and/or appropriate analytic methods.

- Ensures real-time analysis of call center performance to include proposal and implementation of intra-day & intra-week adjustments necessary to achieve weekly and monthly Key Performance Requirements.

- Perform other duties...