Technical Business Analyst, Salesforce

Summary of role:

As Schneider Electric continues its extensive digital transformation journey, we are seeking a talented and dedicated Salesforce Business Analyst to play a pivotal role in driving our Salesforce platform's evolution.

This is a technically focused role and successful candidates will have experience writing detailed technical specifications a developer can base their code on.

This is an exceptional opportunity to be at the forefront of shaping and optimizing our Salesforce ecosystem, enabling us to further enhance our sales processes and customer engagement.

If you are passionate about leveraging Salesforce to drive business success and thrive in a dynamic, innovative environment, we invite you to join us in this exciting venture.

Responsibilities:


* Manage the collection and implementation of business process requirements for SalesForce.com.


* Work in a cross functional environment with various business groups, IT and end users to identify, document, and communicate business processes.


* Create Requirements for maintaining and enhancing visual layouts, workflow rules and business logic layer to streamline and enhance business processes and improve user experience.


* Work with the development teams to implement and integrate third-party products / applications on the force.com platform.


* Work with IT and Salesforce.com and other 3rd party vendors to maintain smooth operation and performance of the platform.


* Coordinate and lead user acceptance tests with the business units and end users against business requirements.


* Maintain key system metrics to track trends in usage / adoption and data integrity.


* Train end users prepare related documentation (requirements, training materials, process and data flows, use cases, functional design, etc), participate in cross-functional teams, communicate key messages or address critical questions from the user base involving the CRM.


* Perform system administrator function of the Salesforce.com CRM application.

Responsible for maintaining functional areas of contacts / relationship, accounts, opportunities, dashboards and reports.


* Create and execute queries and reports, maintain user roles, security and profiles.

Qualifications:


* Excellent verbal and written communication skills required.


* Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment required.


* Experience translating business requirements into a technical format that developers can implement effectively required.


* Strong customer focus, ability to probe customer needs and translate customer requirements into system specifications required.


* Minimum 8 years of business analyst experience required.


* Strong business acumen, superb knowledge of business processes and CRM best practice required.


* 2+ years of strong operational experience with SalesForce.com preferred.


* com administra...