Business Relationship Manager ll (BRM)

ABOUT THE POSITION

The Riverside County Information Technology (RCIT) department is seeking a Business Relationship Manager (BRM) II.

This role involves understanding the business needs of county customer departments, maintaining positive relationships, identifying customer requirements, and ensuring that RCIT and its contractors meet these needs.

The BRM will manage customer relations with IT service customers, supervise the RCIT staff supporting departmental applications, and assist departments in selecting, procuring, and implementing applications.

The BRM will also overseeing project management for new and upgraded applications, maintaining an updated list of departmental IT projects, and coordinating technology impacts with relevant RCIT Bureau(s).

The Incumbent will identify required service outcomes from the customer's perspective and manage feedback from IT service customers.

The department desires candidates with experience in operational management, developing technology-related policies and procedures, and addressing system security threats.

Additionally, the ideal candidate will possess strong interpersonal and communication abilities, simplify complex issues for customers, exhibit strong organizational skills, and demonstrate a high level of personal accountability.

Please note: The BRM II class has been designated At-Will by the Board of Supervisors, in accordance with the provisions provided under Article 6, Section 601E (8) of the County Management Resolution and serves at the pleasure of the Chief Information Officer.

This class has been deemed eligible for the Performance Recognition Plan as set forth under Article 3, Section 311(C) of the County Management Resolution.

Program eligibility requires employees to be in a leadership position, manage other employees or programs, and have significant influence on the achievement of organizational objectives.

Meet the Team!
Riverside County Information Technology (RCIT) is a full-service provider of IT services.

RCIT is an Internal Service Fund (ISF) department with 100% reliance on revenues received from services.

RCIT offers comprehensive service and support for desktops, printers, printer services, servers, and data storage.

RCIT offers comprehensive systems support for email and messaging, smart phones, tablets, expert technical support, and production and test environments.

EXAMPLES OF ESSENTIAL DUTIES

• Perform analysis of business or technology requirements and processes.

• Meet with decision-makers, system/infrastructure owners and end users to define business, financial, and operation requirements and systems goals.

• Identify and resolve systems solutions.

• Translate conceptual requirements into functional requirements in a clear manner that is comprehensible to the development team, project team, and executive management.

• Translate business and technology requirements into systems qualities and subsequently into repeatable design strategies and pa...