Technology Support II

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in our corporate technology team in the Jet Support and Incident Management team , you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

As an experienced member of our Production Management team, we look first and foremost for people who are passionate around solving technical problems through caring client interactions, technical expertise, sound engineering practices and a desire for continuous improvement.

Job responsibilities


* Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm


* Improve operational stability and availability through participation in problem management


* Monitor production environments for anomalies and address issues utilizing standard observability tools


* Assist in the escalation and communication of issues and solutions to the business and technology stakeholders


* Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills


* 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* 5+ years of hands on experience in production support or DevOps/SRE work in a large enterprise.


* Strong experience in a DevOps/SRE or support role, working with enterprise scale CI/CD technologies, SDLC tools and infrastructure/application monitoring technologies.


* Excellent problem-solving, collaboration skills and the ability to analyze complex issues and provide effective solutions.


* Experience with Unix/Linux platform, cloud platforms such as AWS, Azure, or GCP.


* Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.)


* Hands-on Experience with CI/CD Pipelines in a globally distributed hybrid environment (Cloud & On-premise) using Git/BitBucket/Github, Artifactory, Jenkins.


* Experience in observability and monitoring/logging tools and techniques (Spluk, Grafana, Dynatrace, Elasticsearch etc.)


* Support knowledge of containerization & orchestration technologies: ie: Dockers and Kubernetes.


* Experience in Incident Management processes, communications and tools( Service Now, Netcool, Convey, etc.)


* Excellent written and verbal communications skills.

Preferred qualifications, capabilities, and skills


* Experience with one or more ...