Document & Business Solutions Specialist - CA

Document & Business Solutions (DBS) is the company's primary mail and print production provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities.

DBS is responsible for providing vital products and services, including but not limited to, document design & creation, scanning & archiving fulfillment, hard-copy document digitization, messenger & courier services, mail/package distribution and more.

Additionally, DBS manages and maintains the firmwide "Smart" suite of products, including, SmartPrint (floor copiers/printers), SmartMail (mail digitization), and SmartDox (DBS's online service platform).

As an Operations Specialist in Document & Business Solutions , you will be expected to serve in a production capacity.

Additionally, you may be required to work in any of the production locations/environments to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards.

Job Responsibilities:


* Operating functional equipment including postage, x-ray, inserting (where applicable), printing, scanning, and other equipment.


* Receive and process all incoming and outgoing work.


* Coordinate courier collection, including required manifest(s) and documentation.


* Perform and maintain basic record keeping and tracking of data as required by management.


* Identify non-compliant activities and escalate as appropriate.


* Print, finish and distribute all print requests and documents.


* Perform Check Management in line with all processing procedures (where applicable).

Respond to all requests and inquiries from end-users of DBS products and services.


* Manage other logistical functions such as shuttle bus operations and overnight shipping.


* Handling of specialized items and more complex inquiries, including possible extensive research.

Resolving discrepancies and performing escalations.


* Inventory management and fulfillment for production centers.


* May be required to alternate between multiple locations within job location state/country to provide coverage as needed as well as variation of work hours to conform to needed coverage.

Required qualifications, capabilities, and skills:


* Ability to follow directions, show initiative, work and perform duties under minimal supervision, and follow through on tasks.


* Strong customer service skills, attentiveness, able to interact positively and pleasantly.


* Able to work productively in a fast-paced team environment.


* Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information.


* Intermediate understanding and use of Microsoft Office products; (Excel, Word, Power Point, and Outlook; including email & calendar).


* Strong oral and written communication skills.


* Able to lift and push items of significant weight (up to 50 pounds).


* Able to stand an...