Secondary Markets Technician

The Secondary Markets Technician is responsible for all shipping documents, records, reports and files related to Secondary Market and Warehouse Operations.

Assists in coordinating shipments to ensure completed loads are scheduled for timely pick-up, and works as a liaison between Secondary Markets external customers and the accounting department to ensure accurate billing and payment receipt.

RESPONSIBILITY LEVEL:

Understand and abides by policies, procedures, and programs.

Typically works on projects and tasks that span 1 day - 3 months.

PRINCIPAL DUTIES:

1.

Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.

Follows through on learning, skill building, and practice necessary to adapt to change.
2.

Problem Solving: General supervision, with work regularly reviewed by manager or senior coworker.

Uses technical skills and knowledge to manage day-to-day tasks.
3.

Technical Skill: Practical, working knowledge of tasks, responsibilities, policies and procedures.

Able to learn and apply new concepts.
4.

Community Engagement: Serves as an ambassador for Goodwill in the wider community.

Participates in volunteer opportunities as schedule and interest permit.
5.

Liaison between Secondary Markets external customers and the accounting department.
6.

Monitors funds available to ensure each customer has credit before any loads are released.
7.

Coordinates logistics with each vendor's courier.
8.

Responsible for assisting accounting with the setup of new customers.
9.

Maintains tracking of incoming and outgoing vendor trailers.
10.

Complete and route all shipment documentation to external and internal parties on a timely basis.
11.

Maintain a safe and orderly work environment.
12.

Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1.

Two years of college education or experience equivalency.
2.

Working experience in scheduling, bookkeeping, and computer work.

CORE CULTURAL COMPETENCIES:

1.

Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service.

Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2.

Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.

Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating.

Challenge stereotyping or offensive comments.
3.

Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications.

Listens with interest to what others have to say.
4.

Situational Adaptability: Demonstrates flexibility of responses to different situations through adaptin...