Quality Specialist IV - Regulatory & Event Operations

Join the team that supports the Regulatory & Event Operations to do the right thing for our customers.

If you are detail-oriented, have great oral and written communication skills and can work in a fast-paced environment, this Quality Specialist role is for you.

As a Quality Specialist IV in Regulatory & Event Operations (REO), you will review the completed work from the different areas within REO against policies and procedures.

This role requires a deep understanding of the processes and capability of identifying process errors or procedure gaps and recording these in a clear, concise manner.

Job responsibilities


* Prioritize diverse workloads


* Recommends and implements enhancements to improve effectiveness and efficiency of systems


* Influence decisions that are guided by policies and that will have potential impact on controls


* Specialized functional or technical knowledge that allows for independent thought and action


* Execution of control initiatives


* Abide by all applicable regulatory and department practices and procedure

Required qualifications, skills, and capabilities


* Proficient using Windows Operating Systems and Microsoft Office tools


* Ability to work independently and in a team environment


* Effectively prioritize work to ensure efficiency


* Able to evaluate and analyze data from multiple sources in a fast-paced environment


* Customer-centric focus coupled with the ability to balance against controls


* Supports business processes and works in a specialized function/role


* Possess specialized functional or technical knowledge that allows for independent thought and action on important department activities

Preferred qualifications, skills, and capabilities


* Proven ability to deal with ambiguity, think critically, solve problems, plan and meet deadlines


* Strong problem solving and decision making skills


* High level of independent decision making & judgment under minimal supervision


* Quality Experience

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcar...