CRM Executive

General Role


* The CRM Executive is one outsourced job mainly focus on customer database management which are a set of practices that aim at optimizing client knowledge foundation and further empower client data to more audience within all customer touch points.

Major responsibilities:

Client Data Rights

Process requests from online & offline customers, ensure GDPR process implementation

Coach/train store/customer service center staff on customer rights policy & store process procedure
Client Data Quality

Manage and implement data cleaning cases

Optimize current process & Paris system

Setup KPI & coach store staff for client data collection

Setup all accounts usage standard in different type of usage: customer/coporate/staff/press...
Client Database

Collect & organize useful client data from all customer touch points

Setup client data structure & process flow



* Make sure the customer database is correctly segmented for targeted events or activities.


* Collaborate with other departments to ensure the CRM strategy works well for every aspect of the business.


* Develop strategies to guarantee the most efficient approach for the organization and its customers.


* Come up with creative ideas, prepare proposals, oversee the production process & execution and analyze the results.

Requirements & Capabilities:


* Bachelor's degree required, better in a quantitative discipline (typically statistics, mathematics, econometrics, economics, or operations research)


* At least 3 years working experience in a data management or business analysis role preferred;


* Strong sense of ownership and accountability and follow-through with an ability to effectively prioritize multiple tasks;


* Strong solution finding skills, eager to learn and positive teamwork player;


* Fluency in oral and written English preferred;