Customer Experience Team Leader

Job Category:

Customer Service

Job Family:

Product Strategies and Customer Experience

Job Description:

Lead Sales Support team that focuses on the customer experience, owns Voice of the Customer, contributes to business growth and meets Schreiber established business plans.  Responsible for monitoring and reporting Service Metrics and leading cross functional and customer initiatives that create mutually beneficial solutions.

What you’ll do:


* Hire, train, coach, establish and evaluate developmental activities for team members.  Identify opportunities for professional growth.


* Lead the Sales Support team in creating a positive customer experience through understanding voice of the customer and providing solutions as needed.  Ensure team is providing comprehensive follow through internally to ensure customer satisfaction.


* Monitor, maintain and communicate service metrics.  Ensure knowledge and utilization of tools needed to perform essential duties.  Included but are not limited to Oracle, Sales Cloud, Dashboards, Tableau


* Build internal relationships and understand key business processes to effectively lead a team that communicates and executes to customer requirements and expectations.


* Develop and maintain product knowledge to ensure thorough understanding of all product category offerings to customers


* Together with the leadership team, ensures compliance with Food Safety and Food Quality Plans, in addition to customer requirements.

Interprets and communicates customer requirements to plant production and/or support groups.

Establishes and Audits PCPs, CCPs and Standard Operating Procedures to define and monitor processes, to ensure customer requirements are met.

Reviews incidents during which the procedures are not met, and determines appropriate corrective action for employees failing to follow standard procedures.

What you need to succeed:


* Bachelor degree in Business or related field


* 5-7 years Customer Service Team Leader


* 5-6 years of experience in Sales/Marketing


* Demonstrated ability in leadership and organizational influence on behalf of the customer


* Excellent communication, organization and analytical skills


* Self-motivated, creative and flexible

Eligible partners will receive:



* Get not one, but TWO retirement benefits.

When you join our employee-owned company, you’ll be part of our Employee Stock Ownership Plan (ESOP) from day one.

That means in addition to an 8% 401(k) match into the ESOP, Schreiber will contribute an extra amount – about 10% of your earnings – toward your retirement every year.

That’s a company contribution of around 18% in retirement savings annually!


* Earn bonus pay.

You’ll have an opportunity to earn incentive pay twice a year when we meet our company goals.


* Earn $ for focusing on your health.

Get up to $1,200 for your health savings account each year, plus get reimbursed for fitness membersh...