Global Account Manager

YOU TACKLE FOR QUALITY AND GREAT SERVICE.

THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS


* Overall Role Purpose: Lead the georaphic profitibility development of designated CSI/MNC/NC accounts through positioning DHL as a trategic business partner, and delivering agreed programmes, through a team drawn from across the DHL network.


* Identify, establish and manage multi-tier relationships across customer and DHL organisations to ensure a long-term business partnership and achievement of corporate goals


* Build and maintain executive relationships within the designated GCS/MNC customer accounts


* Lead and manage customer presentations and proposals


* Establish clear understanding of customer expectations and requirements


* Provide customer oriented service at all times relating to specific sales and customer expectation issues


* Plan & co-ordinate activities and programmes to retain and develop sustaining sales revenue


* Develop and manage after sales strategy for each of the designated account customers


* Provide customer account revenue and activity reporting, as required by the Management team


* Participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales & portfolio


* Keep current and provide country GCS/MNC account strategy in line with country level business plans, ensuring profitable revenue growth


* Provide country inputs to the development of account strategies


* Implement agreed account sales and customer acquisition strategies set by the regional account team, ensuring targeted revenue and profitability levels are in line with agreed business plans


* Drive sales improvement through regionally harmonised processes


* Contribute to the regional bidding or RFQ process when requested


* Develop a working relationship with the relevant support sections e.g.

Global Business Services Support Group, Operations to ensure they are kept up to date with all issues relating to the GCS/MNC Customer accounts


* Represent the customer in the solution/service development process, ensuring clear communication of customer expectations and requirements


* Work together to strategically improve the overall competitive advantage of the customer, and maximise the customer’s life time value to DHL


* Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business pr...