Sr. Director Implementation (Remote)

Position Summary

The Client Service & Operations organization within the Digital & Analytics division is pivotal to driving and impacting the Client Experience across several business segments.

The Senior Director of Implementation has accountability to US Employer, Cigna Global, Evernorth and PBM implementation functions in support of new and existing growth clients.

This Senior Director will drive a high performing team to execute on strategy and vision of a consistent, repeatable, process ensuring high quality client satisfaction and retention.This leader will develop strong partnerships across Sales and Account Management, Technology, Specialty, Product, and other Operational teams to drive alignment and continual efficiencies for operational readiness and effectiveness.

This Senior Director must think with an enterprise mindset and continuously challenge the status quo necessary to balance market demands with successful delivery.The Senior Director will serve as the overall accountability leader for RFPs, finalist presentations, consultant relations, implementations, expansions, and client escalations.

Additionally, this leader will serve as a program sponsor on special internal projects to continue to drive effectiveness and alignment across the organization in support of greater client, member, and employee satisfaction.

This role will be expected to lead teams directly and cross-functionally to develop to their full potential and meet organizational goals.

You will be responsible for leading a team of approximately 500 people, including 6 Directors/Sr.

Managers.

In your first 90 - 120 days, you will focus on three primary activities: 1) gain an understanding of the roles, teams, and resources within the organization by shadowing the current leader, 2) observe, identify and implement areas of improvement and 3) participate in Project Accelerate in an advisory capacity.

Responsibilities:


* Provide strategic direction, guidance and support to the Implementation team regarding new client setup and large group-add activities, leadership training and personal development.


* Facilitate and promote continued process improvement and total quality management within the Implementation area ensuring customer satisfaction.


* Actively participate in cross-functional initiatives that support global implementation processes and procedures.

Represent implementation team throughout the initial client introduction, sales and negotiation process.


* Accountable for building and fostering relationships with KEY matrix partners aligned to USEmployer, Cigna Global, Evernorth and PBM.


* Implement process improvement through recommendations from team members.


* Responsible for establishment and communication of annual strategic work plan goals for implementations.


* Set and manage the budget to meet corporate goals.


* Oversee/Facilitate cross-functional work teams, meeting and projects.


* Define scope and objectiv...