Loan Operations - Servicing Specialist (full-time)

SERVICING SPECIALIST 

THIS POSITION REPORTS TO:

Loan Servicing Supervisor and/or Manager

MINIMUM REQUIREMENTS FOR POSITION:


* High school diploma 


* Minimum of 1 year banking experience at FNBT or equivalent


* Applies experience and knowledge to solve problems and recommend solutions


* Data entry and computer skills a must, including ability to use standard software packages


* Basic understanding of the Core Processing system


* Maintain confidentiality of customer information


* Strong math aptitude 


* Knowledge of general accounting principles 


* Good organizational and time management skills 


* Good verbal and written communication skills, including usage of phone, email and other means of correspondence


* Interacts with others in a professional and tactful manner, successfully building business relationships with suppliers, customers and co-workers 


* Must be self-motivated


* Maintains acceptable attendance record 


* Expected to participate in appropriate training classes and other seminars as management requires

PRIMARY ACTIVITIES AND RESPONSIBILITIES:


* Maintain, create, and review daily, monthly and quarterly reports


* Provides support to customers and bank personnel for all loan products upon request


* Maintains auto debit changes


* Processes returned checks, ACH payments, or pre-authorizations for all loan types


* Processes/maintains purchased and sold participation payments


* Distributes loan mail


* Responsible for file maintenance on all loan types


* Prepares escrow disbursements and maintenance


* Prepares verification of mortgage for outside companies


* Responsible for follow up of outstanding documents on tracking system for all loan types


* Reconciliation of General Ledger and internal bank deposit accounts as assigned


* Force place flood, vehicle, commercial and hazard insurance


* Prepare releases and satisfactions


* Process loan payoffs


* Knows where the CRA notice, statement and public disclosure file is located in the Branch and who the CRA Officer is


* Understands and complies with Bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program 


* Other duties as needed or assigned

See job description