Enterprise Client Executive - Evernorth

THE POSITION:

The Enterprise Client Executive (ECE) serves as the Executive Sponsor for our largest and most complex clients and manages the enterprise strategy and growth road map for those clients.

The forward thinking ECE is the general manager of assigned existing accounts and prospects.

In this capacity, the ECE must accelerate client value by leading our long-term consultative strategy and overall client relationship to become the client's trusted advisor with the goal of expanding the enterprise footprint.

Externally, the ECE serves as an executive sponsor with client decision-makers from the C-Suite and executive healthcare leaders to assess their needs, provide relevant products and services to solve their issues as well as ensure client satisfaction and consistent service.

Internally, the ECE must collaborate across The Cigna Group, inclusive of all Evernorth business units (Accredo Specialty Pharmacy, Care Solutions, eviCore Medical Benefit Management, Express Scripts PBM, Evernorth Behavioral and Direct Health) and Cigna U.S.

Commercial teams and related solutions to maximize value to the client and drive reliable service.

The ECE also serves as a critical feedback source for innovation of novel solutions and market needs across Evernorth.

ESSENTIAL FUNCTIONS AND SCOPE OF JOB:

Senior-Level Relationships and Client Advocacy


* Develop strong C-suite, SVP, and Vice President relationships across targeted clients including CEO, CHRO, CMO, CFO, and other top medical, product, and pharmacy leaders, as appropriate.


* Leverage existing relationships from current business units and the executive leadership team to gain creditability for other Health Services strategic opportunities.


* Attain knowledge on client's buying cycle, business goals and objectives, biggest challenges and identify opportunities to align our Enterprise solutions to solve the decision-makers' unmet needs.


* Build customer alignment to create a level of loyalty that competitors find hard to overcome during contract renewals.


* Anticipate, mitigate, and manage risk to Health Services and the client.

Account Strategy & Service Delivery


* Identify and prioritize expansion opportunities based on client needs and our strengths and


* incorporate into account-specific business/revenue plan.

The enterprise account plan will identify the important decision-makers, understand buying and annual budgeting processes and responsible parties involved, and set out a strategy for building relationships with decision-makers and outlines revenue targets for each specific product/service.


* Organize periodic joint planning sessions with the C-suite to discuss market trends, benchmark data, key insights to incorporate into LOB margin improvement and membership expansion strategies.


* Provide strategic support on new product launches and timely market feedback to influence future innovation.


* Partner with the internal key sales, accou...