Commission Inquiry Specialist

SUMMARY:

The Commissions Inquiry Specialist is responsible for the research and resolution of Commission Inquiries.

Demonstration of a basic knowledge of all supplier processes.

Communication with both Partners & Suppliers in regards to inquiry status and resolution with guidance from the Commission Inquiry Coordinator.

ESSENTIAL FUNCTIONS: Includes the following:


* Receives commission inquiries from Partners via different forms of communication (email, phone, web inquiry, etc) and logs them into the issue-tracking database for tracking actions necessary to resolve issue


* Performs all necessary research to resolve each commission inquiry.

This includes checking current & previous supplier commission reports, various internal databases, supplier portals, contacting the Supplier involved.

Coordination with Senior Commission Resolution Specialist for further research


* Communicates with Senior Commission Inquiry Specialist, Partners and Suppliers throughout the research cycle until the issue is resolved


* Proficiency in working in fast-paced , complex, dynamic, multi-cultural business environment


* Excellent organizational and time management skills in a fast paced environment


* Attends job related training, as well as, seminars that would enhance job performance


* Performs other assigned tasks as required


* Back-up to Senior Commission Inquiry Specialist

Supervisory Responsibilities: None

Key Working Relationships: Partners, Suppliers, Internal Colleagues, Sr.

Commission Inquiry Specialist, and Commission Inquiry Coordinator.

EDUCATION / EXPERIENCE & OTHER PREFERRED QUALIFICATIONS:

The preferred qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily.

Reasonable amounts of training are provided.


* Customer service experience a plus


* Positive attitude regardless of situation


* Email and Office etiquette a must


* Quick leaner of Microsoft Office Applications and any ERM Software


* Excellent communication skills


* Office experience a plus


* Telecommunications experience a plus


* Ability to work within a cooperative team environment as well as the ability to work independently

Compensation:

Compensation Range: $50,000-$55,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.

This position is not eligible for a variable pay component as part of the hiring range.

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team.

Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision.

Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prora...