Field Technician - Texas Coast

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

As Texas Coast, F ield Technician, you will be helping your community stay connected to what matters most! Your daily tasks will include installing services in residential and commercial properties, completing repairs , and relocating existing equipment.

What you will do to contribute to the company's success


*
+ Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in the system.
+ Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and infrastructure impacting issues.
+ Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
+ Ensure proper escalation to technology operations teams and local system technicians.
+ Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of customer impacting issues.

+ Confirm network events and issues are identified and properly escalated to the responsible management levels.
+ Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.
+ Take the training you gain to use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer's equipment to the output of the first distribution amplifier.
+ You will ensure we're providing proper upstream and downstream signal levels at each termination on the customer's premises.
+ You will be proactive by suggesting upgrades of existing services as well as educate customers on the use of their new/existing equipment.
+ This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Value.

Qualifications


* A good driving record and a valid driver's license in the state you are applying.


* We want to train you! You will need to have the aptitude and ability to learn to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing.


* Flexibility to go above and beyond for our customers by working overtime and on-call as needed.


* Problem solving is key when working with our customers.

Be able to listen to customers and present solutions in a positive manne...