Retail Fraud Claims Specialist II

As a Retail Fraud Claims Specialist II at Chase, you will focus on delivering business results by offering options and finding solutions to help our customers.

Your work will be creative, exciting, and different every day.

By building a strong rapport with your customers, you will make a significant impact on our business.

Your passion for customer service and inner competitiveness will allow you to excel in our fast-paced environment.

Job responsibilities



* Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers


* Communicates with customers in a metrics-driven environment


* Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment


* Takes ownership of each customer interaction while treating them with respect and responding with empathy


* Works both independently and in a team environment


* Abides by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills


* Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face


* Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment


* High school diploma or GED required

Preferred qualifications, capabilities, and skills



* Ability to multitask using a computer and simultaneously provide customer support


* Comfortable in a fast-paced, consistently changing environment


* Previous experience working in a Call Center, Banking or Finance industry


* Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends.

Specific schedule information will be provided by the Recruiter.

This position requires that you attend trainings as scheduled.

Training hours may not coincide with your regularly scheduled hours.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, ...