Product Tooling Senior Associate - Product Operations

Consumer & Community Banking (CCB) Product Operations contributes to solutions brought to not only the broader CCB Product, Experience, Data and Technology (PXT) community, but also course-corrects teams where they deviate from established guidelines.

We have a passion for learning, developing new processes and helping teams improve their performance.

As a Senior Associate in Consumer & Community Banking Product Operations, you will be a self-starter, focused on the governance, adoption and usage of agility tools within CCB Product, Experience, Data and Technology teams.

You will have the ability to manage multiple stakeholders across the CCB-wide community.

You will contribute in a dynamic environment as both an individual contributor and as part of broader, collaborative efforts.

Job responsibilities


* Create and define standards of Agility Tools for CCB PXT


* Focus on setting policies for consistent tool usage across the PXT community by reviewing requested changes to policies and providing recommendations.

Work with products to drive adoption of new policies.


* Draft, publish and maintain system and process documentation as a source of reference for CCB PXT


* Provide team guidance to product teams on usage of Agility tools and practices


* Focus on delivering the PXT leadership vision even when encountering headwinds


* Leverage analytic tools to provide insights and guidance on tool usage and areas for improvement


* Build and maintain relationships across CCB PXT community in order to effectively guide and influence change


* Be a hygiene champion by identifying opportunities to help teams better adhere to our data quality standards


* Ensure strategic updates are represented in the tool


* Work closely with training teams to create training content as tool usage evolves and policies change


* Participate in community engagement and represent CCB Product Operations in key forums

Required qualifications, capabilities, and skills


* 4+ years product, change management or process improvement experience.


* Exceptional written and verbal communication skills, including experience with executive level communication.


* Ability to build strong internal and external client relationships.


* Proficiency with Microsoft Office products.


* Candidates must be self-motivated and confident in ambiguous circumstances.


* College degree or equivalent experience.

Preferred qualifications, capabilities, and skills


* Experience working on projects through all phases of a software development lifecycle is a plus.


* Agile product experience, including use of agile project management tools (i.e.

Align, Jira, Confluence, etc.) a plus.


* Alteryx experience a plus.

Candidates must be able to physically work in one of our below offices 3 days a week and remotely from home 2 days per week.

The specific schedule will be determined and communicated by direct management.
...