Snr. Specialist, J&J Learn GSC, NovoEd Super User

About Johnson & Johnson

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/ .

The Snr J&J Learn GSC NovoEd Super User is mainly responsible for executing customer requests, consulting with training organizations and learners throughout the enterprise and being a SME on their given technology of expertise.

He/she analyzes and creates effective operational tasks to ensure requests are delivered in a timely maner.

He/she generates reports and performs other learning-related activities.

He/she is also responsible for managing end user and admin queries or requests via case management tool SFDC, SharePoint or other Helpdesk intake tools.



* An individual contributor with specialized technical and operational knowledge in learning technologies and operations, and who can apply specialized learning knowledge as he/she manages concerns, queries and requests via phone/chat/email/case management system/other support media.


* Provides support in deploying learning activities and creating learning environments by carefully gathering and analyzing explicit and implicit requirements prior to executing work tasks


* Executes operational tasks by partnering with training organizations and the JNJ learning community to create a world class learning environment


* Provides timely, complete, and accurate end-to-end learning support for given technology to all learning clients


* Operates, performs, completes, and prioritizes tasks with a risk management-oriented mindset and in accordance with defined/to-be defined Service Level Agreements (SLA's)


* Investigates issues thoroughly, determines methods of prevention, mitigation, correction and resolution within acceptable timeframes and levels of quality, routing or escalating inquiries as appropriate and discussing and seeking advice from immediate supervisor when needed


* Provides consultative advice on how to best setup system to meet customer or training organizational needs


* Takes part in or conducts end user and cross team upskilling on given tool of expertise


* Takes part in documenting, validating and in recommending new or changes to existing learning system technology procedures


* Partners and aligns with his/her team lead in meeting team and individual goals


* Partners and aligns with his/her co-team members and thinks of impact to broader team always


* Independently plans, schedules and executes day-to-day work and objectives with minimal supervision, within the limits of establ...