Casualty Claims Supervisor

JOB DESCRIPTION

We are currently seeking a dynamic and experienced Senior Casualty Claims Manager to oversee our team of adjusters in Phoenix, Arizona.

As a Casualty Claims Manager, you will play a vital role in ensuring the efficient handling of caseloads, delivering exceptional customer service, and driving the resolution of claims for our esteemed clients.

This is an excellent opportunity for a dedicated professional seeking to further develop their leadership and management skills in the insurance industry.

Responsibilities:

Provide strategic leadership and supervision to a team of adjusters, ensuring timely and accurate claims processing.

Oversee the day-to-day operations of the casualty department, including workload distribution, performance management, and training.

Drive initiatives to recognize and mitigate risk exposure, and provide expert guidance and oversight to direct reports on claim investigation, evaluation, and resolution.

Make timely and appropriate decisions in complex claim scenarios, ensuring fair settlements and adherence to company policies and industry best practices.

Demonstrate expertise in performance management, salary administration, training, staff development, and succession planning to cultivate a high-performing team.

Articulate communicator who collaborates and supports others in achieving corporate and personal objectives, while maintaining a customer-centric approach.

Possess a robust knowledge of Chubb's systems, procedures, claims handling philosophy, and claims handling requirements/protocols.

Manage business relationships with both internal and external customers, effectively investigating and resolving issues and complaints in a fair and equitable manner.

Demonstrate full proficiency in insurance contracts, investigation techniques, legal requirements, and insurance regulations to ensure accurate evaluation and coverage analysis.

Evaluate contract language effectively to identify coverage issues and ensure compliance with all statutory and regulatory fair claims practices.

QUALIFICATIONS

Requirements:

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status,...