Senior Claims Center Representitive
JOB DESCRIPTION
To deliver superior customer service through phone and online interactions with agents and customers.
This role requires excellent communication skills, emotional intelligence, attention to detail, and proficiency in using computers for processing.
MAJOR DUTIES/RESPONSIBILITIES OF THE JOB:
Handle inbound Calls: Answer incoming calls and providing exceptional engagement, support and advocacy for our customers and agents when reporting a new claim or seeking information on existing claims.
Process digital requests: Assist customers with electronic request processing, including but not limited to first notice of loss, inquiries, and policy research.
Document interactions: Gathers data and pertinent information related to the customer or agent's loss and completing a first notice of loss record.
This process is completed via phone, email and/or chat and for property, auto, casualty and other lines of insurance.
Provide product support: Offers services that include towing, rental car, temporary housing, coverage verification and policy detail.
Working autonomously: Maintains a high level of training and competency in policy, procedure, and systems in a rapidly changing environment.
Customer Centric: Advocates on the part of the customer and agent to continuously enhance the Claims experience through improvement ideas in our processes, escalating concerns and recognizing opportunities to improve the customer experience.
Catastrophe Awareness: Flexibility during weather or other events that may require overtime or overnight support.
Development: If you do not already have one, you may be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure
QUALIFICATIONS
ABOUT US
Chubb is a world leader in insurance.
With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.
The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.
Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.
Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees.
...
- Rate: Not Specified
- Location: O Fallon, US-MO
- Type: Permanent
- Industry: Finance
- Recruiter: Chubb
- Contact: Not Specified
- Email: to view click here
- Reference: 11449
- Posted: 2024-08-16 08:28:38 -
- View all Jobs from Chubb
More Jobs from Chubb
- Reliability Coordinator
- Service Technician - Reedley, CA
- Converting System Leader
- Phillips-Medisize HR Internship Program- Summer 2025
- Phillips-Medisize HR Internship Program- Summer 2025
- Rotating Equipment Mechanic
- Investment Accounting Analyst
- Lab & Quality Transformation Leader
- Maintenance Supervisor
- Pipeline Environmental Engineer
- Environmental Engineer
- Sr Quality Engineer
- Director, Product Management
- Director of Operations
- Automation Technician
- Printing Technician
- Platform Security Engineer
- Rotational Reliability Engineer
- Production Project Manager
- Category Buyer, Chemicals