Regional Relationship Manager

Company

Federal Reserve Bank of Chicago

A Relationship Manager maintains and develops relationships supporting a portfolio of financial institutions utilizing Federal Reserve Financial Services (FRFS) solutions.

This relationship manager will have a customer-oriented mindset.

This includes analyzing customer needs and matching those customer needs with available FRFS services.

The level of work required is considered intermediate and staff must be able to work remotely under minimal supervision.

This job does not have any direct reports.

Your Responsibilities


* Develops consultative relationships with new and existing customers to increase the potential for expanded business and customer retention


* Uses independent service knowledge to explain products and services to customers and coordinates internally the successful completion of required paperwork, pricing, logistical set-up tasks, etc. 


* Documents day-to-day activity and utilizes reporting capabilities in Salesforce to properly serve the customer’s needs


* Accountable for Federal Reserve Financial Services revenue and strategic goal achievement


* Provides customer perspective for new products, quality improvements or customized business solutions to internal stakeholders


* Prepares and presents cost/benefit proposals to customers


* Consults with customers on merger, acquisition and de novo activities


* Conducts presentations related to FRFS products and services internally and at industry conferences


* Customer-oriented mindset, focused on building and preserving relationships

Your Background


* Bachelor's degree or equivalent experience


* Two or more years of relevant experience preferred


* Experience with SalesForce or equivalent CRM tool required


* Advanced knowledge and proven expertise of financial institution operational practices, and strong commercial acumen


* Strong problem-solving skills


* Excellent organizational and time management skills


* Demonstrates strong written and verbal communication skills

What We Offer: 


* Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria 



* A continuous learning environment with opportunities to gain new skills and grow your career. 

 

Additional Requirements: 


* Ability to travel up to 40%


* Valid driver's license


* This role requires candidate to be physically located in one of the geographic locations listed


* As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies.

If y...