Executive Receptionist

Executive Gallery Receptionist

In the spirit of demonstrating genuine hospitality and following the firm's belief of doing "first-class business in a first-class way," everything we do in the Executive Gallery revolves around supporting our executives and their assistants.

With a heavy focus on privacy and providing exceptional service, we ensure that all client needs are met with utmost attention to detail.

Department Overview:

The Executive Gallery Reception provides high-level guest services to our executives and their clients.

They interact with all levels of JP Morgan Chase personnel on a daily basis and ensure that they are provided with \"high touch\" customer service and hospitality.

They build solid relationships by being the central point of contact for all support areas of the floor, including supplies, facilities maintenance, catering services, and technology requests, and they ensure that these floors are well-maintained in every respect.

Position Description

The ideal candidate is able to complete daily responsibilities with limited supervision.

It is crucial that these individuals are able to accomplish multiple tasks simultaneously in a fast-paced environment while maintaining a professional, friendly demeanor with both employees and visitors to the floor.

As part of a small, effective team, we need someone who can learn quickly while proactively seeking out additional responsibilities.

Ownership of one's work is essential as new tasks arise rapidly and often.

Following up on key details is one of the fundamental elements of the role and is paramount to our daily operations overall.

We are often presented with new challenges and are thus looking for someone who can confidently adapt and respond in a timely and effective manner.

Responsibilities


* Performs all Executive Receptionists assigned functions, executing an ideal Executive Gallery culture to internal and external clients


* Assist, support and anticipate the needs of resident Senior Leaders and admins


* Register, greet and welcome all visitors


* Reserve and manage conference rooms; set up and break down


* Ensure adequate office supplies and maintenance of the floor including pantry areas and lounges


* Liaison between departments including the dining, lobby reception, audio visual, and facility teams


* Manage hotel desks


* Support admins as they work remotely including answering internal/external calls


* Deliver and promote relevant communications as needed


* Guest relations, problem solving and team member relations


* Provide quality and genuine service by responding to stakeholders and team members promptly, efficiently, and courteously.

Follow up and follow through.


* Responding to clients and leadership feedback, in areas relating to Guest Satisfaction.

Focusing on improvement regarding feedback


* Attend and participate in weekly team meeting calls


* Meet with direct Manager on a regular basis...