Content Design Vice President

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Content Design Vice President in the Credit Card Customer Experience Team, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content.

Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams.

Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services.

Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience.

Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

Job responsibilities


* Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals


* Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable


* Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts


* Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services


* Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey


* Advocate for the user's perspective when collaborating with the Agile Design Quad including Product Managers, other Designers and Engineers to plan roadmaps, gather requirements, and structure the work


* Identify, raise and evangelize new user-led strategies and opportunities with design leaders and within the Quad that have direct business impact and rationale.


* Create high quality content design deliverables and artifacts including but not limited to strategy presentations, customer journeys, future state/art of the possible experiences; Figma boards, prototypes, etc.

Educate, socialize and evangelize blueprints across teams


* Participate in customer research, content testing and data insights to refine the content strategy iteratively; and showcase the positive outcomes of content enhancements through data-driven reports to stakeholders


* Navigate the organization for content compliance, including legal and accessibility reviews

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms


* Ability to design effective content archit...