Content Design Vice President
Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.
As a Content Design Vice President in the Credit Card Customer Experience Team, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content.
Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams.
Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services.
Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience.
Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.
Job responsibilities
* Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
* Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
* Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
* Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
* Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
* Advocate for the user's perspective when collaborating with the Agile Design Quad including Product Managers, other Designers and Engineers to plan roadmaps, gather requirements, and structure the work
* Identify, raise and evangelize new user-led strategies and opportunities with design leaders and within the Quad that have direct business impact and rationale.
* Create high quality content design deliverables and artifacts including but not limited to strategy presentations, customer journeys, future state/art of the possible experiences; Figma boards, prototypes, etc.
Educate, socialize and evangelize blueprints across teams
* Participate in customer research, content testing and data insights to refine the content strategy iteratively; and showcase the positive outcomes of content enhancements through data-driven reports to stakeholders
* Navigate the organization for content compliance, including legal and accessibility reviews
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
* Ability to design effective content archit...
- Rate: Not Specified
- Location: Brooklyn, US-NY
- Type: Permanent
- Industry: Finance
- Recruiter: JPMorgan Chase Bank, N.A.
- Contact: Not Specified
- Email: to view click here
- Reference: 210545408
- Posted: 2024-08-16 08:27:09 -
- View all Jobs from JPMorgan Chase Bank, N.A.
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