Client Strategy and Engagement Senior Associate

Deliver value-add insights and intelligence to our Markets clients! Investor Client Management - Operations Relationship Management (ICM ORM) manages senior operational relationships with priority clients across the firm's Markets business, including asset managers, hedge funds, insurers, sponsors, and public sector entities.

This is a new role within the wider ICM ORM function, which focuses on designing and delivering value-add, two-way engagement with senior client stakeholders.

This role will capture and share market insights with clients, related to operational transformation and innovation, digital technology, and peer, regulatory and vendor trends.

As a Client Strategy and Engagement Senior Associate, you will focus on partnering with Operations Relationship Managers to design and deliver value-add, two-way engagement with senior client stakeholders.

You will inform and connect clients on key operational pre-trade and post-trade topics, by providing market intelligence sourced both internally and externally.

You will identify opportunities for client partnership, collaboration and joint problem-solving related to these topics, bringing in the relevant subject matter expertise to drive these opportunities, where appropriate.

The role will also be responsible for channeling these insights, and related insights shared by clients, back into JPMorgan teams and stakeholders, to help shape the internal agenda around client needs, support client-focused business cases, and realize opportunities for JPMorgan to better partner with and support our clients.

Job responsibilities


* Drive engagement with clients to understand their needs and priorities, share thought leadership, provide education on industry trends, and provide access to JPMorgan subject matter expertise.


* Conduct primary and secondary research on client-relevant industry, technology, operational and regulatory trends.

This could include direct client conversations, internal stakeholder conversations, online open-source research, third party industry body or vendor conversations.


* Develop operational 'thought leadership' and 'best practice' guidance and materials.

This could include formats such as written reports and case studies, or product demonstration videos.


* Design client events focused on priority and innovation topics in buy and sell-side operations, such as generative AI, accelerated settlement, and process automation.


* Identify and collaborate on opportunities for our Operations Relationship Managers to more effectively support clients and the business.

For example, through more effectively leveraging data, technology partnerships or revenue enablement opportunities.


* Develop how we define, measure, capture and communicate operational Client Experience.


* Develop and execute ORM team internal engagement and communication initiatives.


* Analyze and apply client insights (qualitative and quantitative) to projects which improve...