Infrastructure Engineer

DESCRIPTION:

Duties: Provide Cloud platform support including platform usage recommendations, performance analysis, issue troubleshooting, and general user education to internal clients for multiple private cloud offerings.

Troubleshoot priority incidents and participate in root cause analysis.

Send client and stakeholder notifications.

Partner with engineering and product teams to ensure remediation and permanent closure of issues and identify trending issues to drive product improvement.

Participate in on-call support.

Monitor and triage platform alerts.

Contribute to client self-service capabilities via the development of documentation, automation tools, and automated responses.

Learn new cloud technologies and monitoring tools.

QUALIFICATIONS:

Minimum education and experience required: Bachelor's degree in Computer Engineering, Computer Science, Information Science, Systems Engineering or related field of study plus 5 years of experience in the job offered or as an Infrastructure Engineer, Software Engineer, Software/Application Developer, Technical Lead, Associate (IT), or related occupation.

The employer will alternatively accept a Master's degree in Computer Engineering, Computer Science, Information Science, Systems Engineering or related field of study plus 3 years of experience in the job offered or as an Infrastructure Engineer, Software Engineer, Software/Application Developer, Technical Lead, Associate (IT), or related occupation.

Skills Required: Requires experience in the following: Unix; Cloud Foundry, Kubernetes, or AWS; troubleshooting issues related to networking, databases, performance, configuration, and identity and access management; participating in root cause analysis process; Java, Python, Unix Shell, or Power Shell; Jira and ServiceNow ticketing systems; providing on-call support; Dynatrace, APM, Splunk, and ELK stack monitoring tools to troubleshoot issues.

Job Location: 575 Washington Boulevard, Jersey City, NJ 07310.

Telecommuting permitted up to 40% of the week.

Full-Time.

Salary: $143,000.00 - $160,000.00 per year.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensiv...