Product Support Rep I
Product Support Rep I
Mebane, NC, USA Req #1346
Wednesday, August 14, 2024
Product Support Sales Representative (industrial parts and service)
PRIMARY FUNCTION:
To promote and profitably sell after-market services including, but not limited to parts, repair services, planned maintenance, total maintenance and repair, and on-site maintenance to all Lift Systems Division product users through planned customer contact within an assigned territory.
ESSENTIAL DUTIES :
1.
Increase dealer parts and service sales volume by aggressively soliciting orders from customers and prospective customers.
* Expectation is an annual increase of total parts and service sales for respective territory.
2.
Maintain adequate contact with existing customers while aggressively seeking new customers.
* Maintain a minimum average of 10 customer calls per day
* Maintain a minimum average of 6 prospective cold calls per week
* Establish a call par for your top 150 customers using Report # GCPS0181 and the following criteria:
+ Top 10 Customers = Minimum of 24 (Excludes customers visited regularly by other Parts Personnel)
+ Top 25 Customers = Minimum of 12 (Excludes customers visited regularly by other Parts Personnel)
+ Top 50 Customers = Minimum of 6 (Excludes customers visited regularly by other Parts Personnel)
3.
Secure or submit accurate service repair estimate requests to management for pricing and present all quotes and estimates to customers.
* Prepare and present all required written quotes requested by any customer through the support of various parts, service, and sales personnel.
* All completed PM forms with PSSR follow-up indications are to be reviewed for potential quoting opportunity.
* Expectation of a minimum of 6 written quotes per week.
* All written quotes will be put on an electronic document and saved to the respective customer on the Gold Mine Business Contact Management System.
* Expectation is to close a minimum of 25% of the total volume of outgoing written quotes.
* Expect a follow-up phone call to the customer for every quote completed above $2500 to confirm customer satisfaction.
4.
Keep management informed of all product support activities occurring within assigned territories; (e.g., Call Reports).
* Maintain the CRM - Business Contact Management System in accordance with Company Policy
* Complete call reporting, calendar of appointments, and synchronize with the system daily.
* Be prepared for weekly review with management of the following week's itinerary.
* Complete all additions, deletions and corrections to the customer data base utilizing the functions available.
* Visit any lift truck customer that purchases or leases a new or used truck within one week of delivery per notification by the monthly Sales order and delivery report.
* Perform special projects to evaluate competitive activity at the request of the Product...
- Rate: Not Specified
- Location: Mebane, US-NC
- Type: Permanent
- Industry: Finance
- Recruiter: Gregory Poole Equipment Company
- Contact: Not Specified
- Email: to view click here
- Reference: 7436
- Posted: 2024-08-16 08:17:13 -
- View all Jobs from Gregory Poole Equipment Company
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