Legal Process Specialist

Position Title: Legal Process Specialist

Department: Deposit Operations

Position Reports to: Deposit Support Assistant Manager

Position Supervises: No Direct Reports

 

 

Position Summary:

Responsible for advanced knowledge of levies, subpoenas, garnishments, child support, and attachments.

Performs responsibilities related to assistance with legal processes and information requests.

Demonstrates a good understanding of policies, procedures, products, and software and banking regulations.

Ability to handle internal and external calls and answer detailed questions.  Performs a variety of daily departmental tasks.  Utilize “Customer First” characteristics when dealing with all customers.

Duties and Responsibilities:

·       Provide oversight to the timely and accurate processing of all legal process documents served on the Company including levies, subpoenas, garnishments, child support, and attachments.

·       Coordinate research with staff in other departments.

·       Competently communicate with Attorneys, Federal and State Agencies and Law Enforcement Personnel to effectively comply with the scope of the subpoena.

Required tracking with the volume and time spent on each task for subpoenas, garnishments, levies, and child support.

·       Provide exceptional service with knowledge of Retail products, services, and applications.

·       Provide support to branch personnel with questions regarding FIS financial software and ancillary solutions administered within Deposit Support.

·       Ensure all customer file maintenance is accurately complete and aligns with the assigned SLA.

·       Assist in resolving internal customer issues by responding competently and consistently to all requests.

·       Participate in updating Retail processes and procedures to align with policies.

·       Ensure the completion of operational audits and reports are timely and accurate.

·       Remains current and knowledgeable on banking regulations supported within Deposit Support.

(Reg CC, Reg D, Reg DD, Reg E, and Reg O)

·       Conduct internal audits in accordance with Premier Bank’s internal compliance program to ensure regulations are adhered to and align with bank policies and procedures.

·       Support Deposit Support Assistant Manager and Deposit Operations Manager in developing, analyzing and finalizing major and complex projects and services.

·       Promotes a positive image of the bank, develops and maintains effective relationships with internal customers and partners, in addition to serving as a liaison within all areas of the organization.

·       Assist Team Members and other departments as needed.

·       Cross train Team Members on job functions assigned by Assistant Manager

·       Perform other duties as assigned.

 

Education, Certification, License and Experience:

·       High school gr...